The statement offers no way to report a barrier

· EN 301 549 Annex V

We found your accessibility statement, but no clear channel for reporting a problem.

Why it matters

The law does not only ask you to declare your accessibility status. It asks for a feedback mechanism so anyone can report a barrier and get an answer. Without one, the statement is incomplete.

A complaint with nowhere to go goes straight to the regulator instead.

How to fix it

Add a dedicated email address or a form to the statement, along with a response time you commit to. Also name the authority a person can escalate to if they are not satisfied.